Course Content
Modules
Status
1
ProSec– Customer Service Skills for SPs-
1. Customer Service Overview for SPs
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2. Topics
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3. Objectives
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4. Words to Know
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5. Unit Contents
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6. Professionalism
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7. Provincial Requirements
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8. Professionalism- Definition
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9. Professionalism- Expectations
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10. Professionalism- General Public
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11. Appearance
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12. Appearance- Remember!
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13. Conduct and Attitude
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14. Professional Deportment
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15. Tone and Volume
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16. Posture and Stance
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17. Facial Expressions
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18. Skills required for regular duties
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19. Skills Used During Regular Duties: Negative Impact
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20. Skill Used During Regular Duties: Positive Impact
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21. Stay Updated
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22. Public Relations
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23. Public Relations: Challenges
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24. Public Relations: Challenges: Suspicion
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25. Public Relations: Challenges: Negative Thinking
- 1. Customer Service Overview for SPs
- 2. Topics
- 3. Objectives
- 4. Words to Know
- 5. Unit Contents
- 6. Professionalism
- 7. Provincial Requirements
- 8. Professionalism- Definition
- 9. Professionalism- Expectations
- 10. Professionalism- General Public
- 11. Appearance
- 12. Appearance- Remember!
- 13. Conduct and Attitude
- 14. Professional Deportment
- 15. Tone and Volume
- 16. Posture and Stance
- 17. Facial Expressions
- 18. Skills required for regular duties
- 19. Skills Used During Regular Duties: Negative Impact
- 20. Skill Used During Regular Duties: Positive Impact
- 21. Stay Updated
- 22. Public Relations
- 23. Public Relations: Challenges
- 24. Public Relations: Challenges: Suspicion
- 25. Public Relations: Challenges: Negative Thinking