Course Content
Modules
Status
1
Introduction to the Security Industry-
1.1 Objectives of the Unit
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1.2 Objectives
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1.3 Protection of People
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1.4 Protection of Property
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1.5 Protection of Information
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1.6 Types of Jobs in the Security Industry
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1.7 Private Investigator
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1.8 Law Enforcement
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1.9 Loss Prevention
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1.10 Security Services
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1.11 Types of Assignment
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1.12 Fixed Post
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1.13 Patrol Post
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1.14 Vehicle Post
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1.15 Roving Post
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1.16 The Fish Bowl Theory
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1.17 Deportment
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1.18 Conduct
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1.19 Appearance
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1.20 Behaviour
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1.21 Demands of a Security Guard
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1.22 Travel
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1.23 Off Hours
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1.24 Stress
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1.25 Risk & Danger
- 1.1 Objectives of the Unit
- 1.2 Objectives
- 1.3 Protection of People
- 1.4 Protection of Property
- 1.5 Protection of Information
- 1.6 Types of Jobs in the Security Industry
- 1.7 Private Investigator
- 1.8 Law Enforcement
- 1.9 Loss Prevention
- 1.10 Security Services
- 1.11 Types of Assignment
- 1.12 Fixed Post
- 1.13 Patrol Post
- 1.14 Vehicle Post
- 1.15 Roving Post
- 1.16 The Fish Bowl Theory
- 1.17 Deportment
- 1.18 Conduct
- 1.19 Appearance
- 1.20 Behaviour
- 1.21 Demands of a Security Guard
- 1.22 Travel
- 1.23 Off Hours
- 1.24 Stress
- 1.25 Risk & Danger
2
The Private Security and Investigative Services Act (PSISA) and Code of Conduct-
2.1 Objectives
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2.2 PSISA and PISA
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2.3 The Shand Inquest
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2.4 Recommendations from the Patrick Shand Inquest
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2.5 The Private Security and Investigators Act
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2.6 Training
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2.7 Individual License
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2.8 Mandatory Requirements & Conditions
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2.9 License: General Rules
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2.10 Revocation
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2.11 License Holder Requirements
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2.12 Additional PSISA Sections
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2.13 Regulations under PSISA
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2.14 Uniforms
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2.15 Excerpts from the Regulations
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2.16 Equipment
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2.17 Vehicles
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2.18 Use of Force Reporting
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2.19 Penalties
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2.20 Fines
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2.21 Code of Conduct
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2.22 Complaints
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2.23 Complaints Section (1)
- 2.1 Objectives
- 2.2 PSISA and PISA
- 2.3 The Shand Inquest
- 2.4 Recommendations from the Patrick Shand Inquest
- 2.5 The Private Security and Investigators Act
- 2.6 Training
- 2.7 Individual License
- 2.8 Mandatory Requirements & Conditions
- 2.9 License: General Rules
- 2.10 Revocation
- 2.11 License Holder Requirements
- 2.12 Additional PSISA Sections
- 2.13 Regulations under PSISA
- 2.14 Uniforms
- 2.15 Excerpts from the Regulations
- 2.16 Equipment
- 2.17 Vehicles
- 2.18 Use of Force Reporting
- 2.19 Penalties
- 2.20 Fines
- 2.21 Code of Conduct
- 2.22 Complaints
- 2.23 Complaints Section (1)
3
Basic Security Procedure-
3.1 Objectives
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3.2 Awareness and Mental Readiness
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3.3 Mental Preparedness
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3.4 Fundamentals of Conducting Patrol
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3.5 Safety
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3.6 Observation
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3.7 Manner
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3.8 Recorded Notes
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3.9 Account Knowledge
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3.10 Public Relations
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3.11 Basic Elements of Security
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3.12 Access Control
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3.13 Material Access Control
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3.14 Crowd Control
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3.15 Tools Used for Crowd Control
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3.16 Creating a Barricade
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3.17 Locking Down a Facility
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3.18 Vehicle Control
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3.19 Occupiers’ Liability Act
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3.20 Attire
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3.21 Hand and Traffic Control Signals
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3.22 Shift Handover
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3.23 Drugs
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3.24 Alcohol
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3.25 Marijuana
- 3.1 Objectives
- 3.2 Awareness and Mental Readiness
- 3.3 Mental Preparedness
- 3.4 Fundamentals of Conducting Patrol
- 3.5 Safety
- 3.6 Observation
- 3.7 Manner
- 3.8 Recorded Notes
- 3.9 Account Knowledge
- 3.10 Public Relations
- 3.11 Basic Elements of Security
- 3.12 Access Control
- 3.13 Material Access Control
- 3.14 Crowd Control
- 3.15 Tools Used for Crowd Control
- 3.16 Creating a Barricade
- 3.17 Locking Down a Facility
- 3.18 Vehicle Control
- 3.19 Occupiers’ Liability Act
- 3.20 Attire
- 3.21 Hand and Traffic Control Signals
- 3.22 Shift Handover
- 3.23 Drugs
- 3.24 Alcohol
- 3.25 Marijuana
5
Health & Safety-
5.1 Objectives
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5.2 Workplace Safety
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5.3 Occupational Health and Safety (OHS) Act
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5.4 OHS Act
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5.5 Duties of the Employer
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5.6 Duties of Employees
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5.7 Rights of Employees
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5.8 Health & Safety for a Security Guard
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5.9 Procedure to Refuse Work
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5.10 Another Procedure to Refuse Work
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5.11 Workplace Hazards
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5.12 Most Common Threats in the Workplace
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5.13 Hidden Hazards
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5.14 Protect yourself
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5.15 Daily Hazard Assessment
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5.16 OHS Communication
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5.17 Important Information
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5.18 Orientation Training
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5.19 Specific Training
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5.20 Participating in Health and Safety
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5.21 Reporting
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5.22 Incidents and Accidents Reporting
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5.23 Types of Occurrences
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5.24 Health and Safety Committee
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5.25 Workplace Violence and Harassment
- 5.1 Objectives
- 5.2 Workplace Safety
- 5.3 Occupational Health and Safety (OHS) Act
- 5.4 OHS Act
- 5.5 Duties of the Employer
- 5.6 Duties of Employees
- 5.7 Rights of Employees
- 5.8 Health & Safety for a Security Guard
- 5.9 Procedure to Refuse Work
- 5.10 Another Procedure to Refuse Work
- 5.11 Workplace Hazards
- 5.12 Most Common Threats in the Workplace
- 5.13 Hidden Hazards
- 5.14 Protect yourself
- 5.15 Daily Hazard Assessment
- 5.16 OHS Communication
- 5.17 Important Information
- 5.18 Orientation Training
- 5.19 Specific Training
- 5.20 Participating in Health and Safety
- 5.21 Reporting
- 5.22 Incidents and Accidents Reporting
- 5.23 Types of Occurrences
- 5.24 Health and Safety Committee
- 5.25 Workplace Violence and Harassment
6
Emergency Response Preparation-
6.1 Objectives
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6.2 Fire Emergencies
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6.3 The Fire Triangle
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6.4 Four Stages of Flame
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6.5 Types of Fires
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6.6 Fire Extinguisher
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6.7 Sprinkler Systems
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6.8 Fire Emergencies: Responsibilities
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6.9 Delivery & Placement of Bombs
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6.10 Bomb Threats: Responsibilities
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6.11 Evacuate Versus not to Evacuate
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6.12 Searching a Room
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6.13 Explosive Devices
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6.14 Primary Effects of Explosion
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6.15 Methods of Initiation
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6.16 Suspicious Packages
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6.17 Recognition Points
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6.18 Suspicious Packages: Responsibilities
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6.19 Weapon Emergencies
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6.20 Weapon Emergencies: Responsibilities
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6.21 Duty of Care Crime Scene Prevention
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6.22 Four Simple Rules
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6.23 Crime Scene
- 6.1 Objectives
- 6.2 Fire Emergencies
- 6.3 The Fire Triangle
- 6.4 Four Stages of Flame
- 6.5 Types of Fires
- 6.6 Fire Extinguisher
- 6.7 Sprinkler Systems
- 6.8 Fire Emergencies: Responsibilities
- 6.9 Delivery & Placement of Bombs
- 6.10 Bomb Threats: Responsibilities
- 6.11 Evacuate Versus not to Evacuate
- 6.12 Searching a Room
- 6.13 Explosive Devices
- 6.14 Primary Effects of Explosion
- 6.15 Methods of Initiation
- 6.16 Suspicious Packages
- 6.17 Recognition Points
- 6.18 Suspicious Packages: Responsibilities
- 6.19 Weapon Emergencies
- 6.20 Weapon Emergencies: Responsibilities
- 6.21 Duty of Care Crime Scene Prevention
- 6.22 Four Simple Rules
- 6.23 Crime Scene
7
Canadian Legal System-
7.1 Objectives
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7.2 Canada’s Court System
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7.3 Hierarchy of Court System
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7.4 Provincial/Territorial Courts
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7.5 Provincial/Territorial Superior Courts
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7.6 Court of Appeal
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7.7 Supreme Court of Canada
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7.8 Legal Status of Security Guard
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7.9 Canadian Criminal Court System
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7.10 Municipal Courts
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7.11 Family Law
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7.12 Court Preparation
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7.13 Arrival & Waiting
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7.14 Appearing in Court
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7.15 Court Etiquette
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7.16 Trial Process
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7.17 Evidence Handling
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7.18 Types of Evidence
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7.19 Categories of Evidence
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7.20 Burden of Proof
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7.21 Canada and Ontario Evidence Act
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7.22 Court Material
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7.23 Perjury
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7.24 Municipal By-Laws
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7.25 Canadian Constitution
- 7.1 Objectives
- 7.2 Canada’s Court System
- 7.3 Hierarchy of Court System
- 7.4 Provincial/Territorial Courts
- 7.5 Provincial/Territorial Superior Courts
- 7.6 Court of Appeal
- 7.7 Supreme Court of Canada
- 7.8 Legal Status of Security Guard
- 7.9 Canadian Criminal Court System
- 7.10 Municipal Courts
- 7.11 Family Law
- 7.12 Court Preparation
- 7.13 Arrival & Waiting
- 7.14 Appearing in Court
- 7.15 Court Etiquette
- 7.16 Trial Process
- 7.17 Evidence Handling
- 7.18 Types of Evidence
- 7.19 Categories of Evidence
- 7.20 Burden of Proof
- 7.21 Canada and Ontario Evidence Act
- 7.22 Court Material
- 7.23 Perjury
- 7.24 Municipal By-Laws
- 7.25 Canadian Constitution
8
Legal Authorities-
8.1 Objectives
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8.2 PIPEDA
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8.3 Criminal Code of Canada
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8.4 Labour Relations Act
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8.5 Provincial Offences Act
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8.6 Residential Tenancies Act
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8.7 Liquor License Act
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8.8 Trespass to Property Act
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8.9 Criminal Code
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8.10 Arrest
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8.11 Notable Offences
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8.12 Charter of Rights and Freedoms
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8.13 Coercion
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8.14 Inducement
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8.15 Assault
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8.16 Tort Law
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8.17 “Law” Use of Force Theory
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8.18 Use of Force Report
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8.19 Phonetic Alphabet
- 8.1 Objectives
- 8.2 PIPEDA
- 8.3 Criminal Code of Canada
- 8.4 Labour Relations Act
- 8.5 Provincial Offences Act
- 8.6 Residential Tenancies Act
- 8.7 Liquor License Act
- 8.8 Trespass to Property Act
- 8.9 Criminal Code
- 8.10 Arrest
- 8.11 Notable Offences
- 8.12 Charter of Rights and Freedoms
- 8.13 Coercion
- 8.14 Inducement
- 8.15 Assault
- 8.16 Tort Law
- 8.17 “Law” Use of Force Theory
- 8.18 Use of Force Report
- 8.19 Phonetic Alphabet
9
Use of Force Theory-
9.1 Objectives
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9.2 National Use of Force Framework
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9.3 Five Principles of Use of Force Theory
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9.4 National Use of Force Framework
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9.5 The Situation
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9.6 With Every Situation
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9.7 Subject Behaviour
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9.8 Perception
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9.9 Tactical Considerations
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9.10 Perception and Tactical Consideration
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9.11 Use of Force Options
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9.12 Force +1 Theory
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9.13 Criminal Court
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9.15 Excessive Force
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9.15 Excited Delirium
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9.16 Positional Asphyxia
- 9.1 Objectives
- 9.2 National Use of Force Framework
- 9.3 Five Principles of Use of Force Theory
- 9.4 National Use of Force Framework
- 9.5 The Situation
- 9.6 With Every Situation
- 9.7 Subject Behaviour
- 9.8 Perception
- 9.9 Tactical Considerations
- 9.10 Perception and Tactical Consideration
- 9.11 Use of Force Options
- 9.12 Force +1 Theory
- 9.13 Criminal Court
- 9.15 Excessive Force
- 9.15 Excited Delirium
- 9.16 Positional Asphyxia
10
Effective Communication-
10.1 Objectives
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10.2 Communication Skills
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10.3 Types of Communication
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10.4 Verbal Communication
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10.5 Nonverbal Communication
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10.6 Barriers affecting communication & how to deal with them
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10.7 Active Listening
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10.8 Relative Positioning
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10.9 Appropriate Language
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10.10 Six-Step Methodology for Dealing with Angry People
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10.11 FIVE STEPS HARD STYLE FOR DEALING
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10.12 Three Strike Rule
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10.13 Basic Principles
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10.14 Tactical Communication & Questioning
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10.15 Verbal De-escalation
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10.16 Phrases to Avoid
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10.17 Actions to Avoid
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10.18 Radio Communication
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10.19 Interacting with People
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10.20 F.A.S.T.E.R
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10.21 Making Requests & Giving Orders
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10.22 Messages
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10.23 Use of Notebook in Communication
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10.24 QUESTIONING METHODS
- 10.1 Objectives
- 10.2 Communication Skills
- 10.3 Types of Communication
- 10.4 Verbal Communication
- 10.5 Nonverbal Communication
- 10.6 Barriers affecting communication & how to deal with them
- 10.7 Active Listening
- 10.8 Relative Positioning
- 10.9 Appropriate Language
- 10.10 Six-Step Methodology for Dealing with Angry People
- 10.11 FIVE STEPS HARD STYLE FOR DEALING
- 10.12 Three Strike Rule
- 10.13 Basic Principles
- 10.14 Tactical Communication & Questioning
- 10.15 Verbal De-escalation
- 10.16 Phrases to Avoid
- 10.17 Actions to Avoid
- 10.18 Radio Communication
- 10.19 Interacting with People
- 10.20 F.A.S.T.E.R
- 10.21 Making Requests & Giving Orders
- 10.22 Messages
- 10.23 Use of Notebook in Communication
- 10.24 QUESTIONING METHODS
11
Sensitivity Training-
11.1 Objectives
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11.2 Sensitivity Training
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11.3 The Human Rights Code
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11.4 Harassment Vs Discrimination
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11.5 Multiculturalism in Canada
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11.6 Dealing with People with Disabilities
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11.7 Requirements Under the Act
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11.8 People with Special Needs
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11.9 Visually Impaired Individuals
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11.10 Individuals Hard of Hearing
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11.11 Individuals on Wheelchairs
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11.12 Disturbed Individuals
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11.13 Emotionally Disturbed Individuals
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11.14 EDP
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11.15 Mental Illnesses
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11.16 Mentally Ill Individuals
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11.17 Stages of Crisis
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11.18 Role of Security Guard in the 4 Stages
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11.19 GENDER
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11.20 Gender and Sexual Orientation
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11.21 Gender Identity
- 11.1 Objectives
- 11.2 Sensitivity Training
- 11.3 The Human Rights Code
- 11.4 Harassment Vs Discrimination
- 11.5 Multiculturalism in Canada
- 11.6 Dealing with People with Disabilities
- 11.7 Requirements Under the Act
- 11.8 People with Special Needs
- 11.9 Visually Impaired Individuals
- 11.10 Individuals Hard of Hearing
- 11.11 Individuals on Wheelchairs
- 11.12 Disturbed Individuals
- 11.13 Emotionally Disturbed Individuals
- 11.14 EDP
- 11.15 Mental Illnesses
- 11.16 Mentally Ill Individuals
- 11.17 Stages of Crisis
- 11.18 Role of Security Guard in the 4 Stages
- 11.19 GENDER
- 11.20 Gender and Sexual Orientation
- 11.21 Gender Identity