Course Content
Modules
Status
2
2. The PSISA and Ministry Code of Conduct
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2.1 Unit Introduction
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2.2 Introduction to the Legislation
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2.3 Application of Licensing Requirements
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2.4 Security Licences in Ontario
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2.5 Mandatory Licensing Requirements
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2.6 Application of Licensing Requirements
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2.7 General Duties, Standards of Practice and Prohibitions
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2.8 Introduction to the Regulations and Code of Conduct
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2.9 Ontario Regulations
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2.10 The Code of Conduct
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2.11 Public Complaints
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2.12 Authority to Act
- 2.1 Unit Introduction
- 2.2 Introduction to the Legislation
- 2.3 Application of Licensing Requirements
- 2.4 Security Licences in Ontario
- 2.5 Mandatory Licensing Requirements
- 2.6 Application of Licensing Requirements
- 2.7 General Duties, Standards of Practice and Prohibitions
- 2.8 Introduction to the Regulations and Code of Conduct
- 2.9 Ontario Regulations
- 2.10 The Code of Conduct
- 2.11 Public Complaints
- 2.12 Authority to Act
3
3. Basic Security Procedures
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3.1 Unit Introduction
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3.2 Surveillance
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3.3 Aspects of the Physical Environment
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3.4 Protecting Assets
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3.5 Monitoring the Physical Environment
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3.6 Recording Observations
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3.7 The Purpose of Patrol
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3.8 Patrol and Fixed Posts
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3.9 Mobile Patrol
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3.10 Fixed Posts
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3.11 Physical Security
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3.12 Situation Awareness
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3.13 Risk
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3.14 Devising a Plan of Action
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3.15 State of Readiness
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3.16 Basic Elements of Security
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3.17 Access Control
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3.18 Escorts
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3.19 Preparing for Assignments
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3.20 Crowd Control
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3.21 Barricades & Event Planning
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3.22 Drugs and their Effects
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3.23 Signs of Substance Abuse
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3.24 Commonly Abused Substances
- 3.1 Unit Introduction
- 3.2 Surveillance
- 3.3 Aspects of the Physical Environment
- 3.4 Protecting Assets
- 3.5 Monitoring the Physical Environment
- 3.6 Recording Observations
- 3.7 The Purpose of Patrol
- 3.8 Patrol and Fixed Posts
- 3.9 Mobile Patrol
- 3.10 Fixed Posts
- 3.11 Physical Security
- 3.12 Situation Awareness
- 3.13 Risk
- 3.14 Devising a Plan of Action
- 3.15 State of Readiness
- 3.16 Basic Elements of Security
- 3.17 Access Control
- 3.18 Escorts
- 3.19 Preparing for Assignments
- 3.20 Crowd Control
- 3.21 Barricades & Event Planning
- 3.22 Drugs and their Effects
- 3.23 Signs of Substance Abuse
- 3.24 Commonly Abused Substances
4
4. Report Writing
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4.1 Unit Introduction
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4.2 Types of Reports
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4.3 The Rule of Five W’s and One H
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4.4 The Rules of Notetaking
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4.5 The Substance of Notetaking and Reports
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4.6 The Shape of Reports
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4.7 The Four C’s of Writing: Clarity, Cohesion, Coherence and Concision
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4.8 Fourteen Writing Tools and Techniques
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4.9 Legal Ramifications of Reports
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4.10 The Importance of Witness Reports Versus Statements
- 4.1 Unit Introduction
- 4.2 Types of Reports
- 4.3 The Rule of Five W’s and One H
- 4.4 The Rules of Notetaking
- 4.5 The Substance of Notetaking and Reports
- 4.6 The Shape of Reports
- 4.7 The Four C’s of Writing: Clarity, Cohesion, Coherence and Concision
- 4.8 Fourteen Writing Tools and Techniques
- 4.9 Legal Ramifications of Reports
- 4.10 The Importance of Witness Reports Versus Statements
6
6. Emergency Response Preparation
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6.1 Unit Introduction
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6.2 Emergency Situations
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6.3 Types of Threats
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6.4 Severe Weather Emergencies
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6.5 The Anatomy of Fire
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6.6 Stages of Fire
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6.7 Basic Fire Safety
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6.8 Explosive Device
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6.9 Emergency Response Procedures
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6.10 Security Procedures Manual
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6.11 Standard Emergency Response Outline
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6.12 Fire Response Procedure
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6.13 A Series of Procedures
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6.14 Extinguisher
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6.15 Using an Extinguisher – P.A.S.S
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6.16 When to Use an Extinguisher
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6.17 Classes of Fire
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6.18 How Extinguishers Work
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6.19 Three Types of Evidence – Real, Documentary, Testimony
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6.20 Preserving Evidence – Witnesses
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6.21 Potential Roles of a Security Guard During an Emergency
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6.22 Know the Fire Safety Plan
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6.23 Emergency Communications
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6.24 General Duties of a Security Guard
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6.25 Duties of a Firefighter
- 6.1 Unit Introduction
- 6.2 Emergency Situations
- 6.3 Types of Threats
- 6.4 Severe Weather Emergencies
- 6.5 The Anatomy of Fire
- 6.6 Stages of Fire
- 6.7 Basic Fire Safety
- 6.8 Explosive Device
- 6.9 Emergency Response Procedures
- 6.10 Security Procedures Manual
- 6.11 Standard Emergency Response Outline
- 6.12 Fire Response Procedure
- 6.13 A Series of Procedures
- 6.14 Extinguisher
- 6.15 Using an Extinguisher – P.A.S.S
- 6.16 When to Use an Extinguisher
- 6.17 Classes of Fire
- 6.18 How Extinguishers Work
- 6.19 Three Types of Evidence – Real, Documentary, Testimony
- 6.20 Preserving Evidence – Witnesses
- 6.21 Potential Roles of a Security Guard During an Emergency
- 6.22 Know the Fire Safety Plan
- 6.23 Emergency Communications
- 6.24 General Duties of a Security Guard
- 6.25 Duties of a Firefighter
7
7. Canadian Legal Aspects
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7.1 Unit Introduction
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7.2 Sources of Canadian Law
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7.3 Canada’s Court System
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7.4 Introduction to Civil Law (Private Law)
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7.5 Other Important Terms and Procedures
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7.6 Introduction to Criminal Law
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7.7 Youth Criminal Justice Act
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7.8 Preparing for Trial
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7.9 Makeup of the Court
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7.10 Witnesses
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7.11 Preparing Witnesses for Court
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7.12 Strategies for Security Guards as Witnesses
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7.13 Part Two – Evidence Handling Techniques
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7.14 Evidence
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7.15 Provincial Evidence Act
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7.16 Types of Evidence
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7.17 Documenting Crime Scene Evidence
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7.18 Electronic Evidence: Digital Cameras, Audio/Video and Computers
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7.19 Six Core Steps of Containing Evidence
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7.20 Six Core Steps for Security Guards
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7.21 Part Three – Municipal Bylaws
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7.22 Bylaws
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7.23 Bylaws: Municipal Bylaws
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7.24 Bylaws: The Municipal Act, 2001 – Spheres of Jurisdiction
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7.25 Bylaws: The Municipal Act, 2001 – Closing Premises, Public Nuisance
- 7.1 Unit Introduction
- 7.2 Sources of Canadian Law
- 7.3 Canada’s Court System
- 7.4 Introduction to Civil Law (Private Law)
- 7.5 Other Important Terms and Procedures
- 7.6 Introduction to Criminal Law
- 7.7 Youth Criminal Justice Act
- 7.8 Preparing for Trial
- 7.9 Makeup of the Court
- 7.10 Witnesses
- 7.11 Preparing Witnesses for Court
- 7.12 Strategies for Security Guards as Witnesses
- 7.13 Part Two – Evidence Handling Techniques
- 7.14 Evidence
- 7.15 Provincial Evidence Act
- 7.16 Types of Evidence
- 7.17 Documenting Crime Scene Evidence
- 7.18 Electronic Evidence: Digital Cameras, Audio/Video and Computers
- 7.19 Six Core Steps of Containing Evidence
- 7.20 Six Core Steps for Security Guards
- 7.21 Part Three – Municipal Bylaws
- 7.22 Bylaws
- 7.23 Bylaws: Municipal Bylaws
- 7.24 Bylaws: The Municipal Act, 2001 – Spheres of Jurisdiction
- 7.25 Bylaws: The Municipal Act, 2001 – Closing Premises, Public Nuisance
8
8. Legal Authorities
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8.1 Unit Introduction
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8.2 Part One: Handling Information and PIPEDA
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8.3 Privacy Legislation in Canada
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8.4 The Role of the Privacy Commissioner
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8.5 Types of Complaints
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8.6 Schedule 1 of PIPEDA
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8.7 PIPEDA
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8.8 Surveillance
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8.10 Part Two: Additional Legislation
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8.11 Employment Standards Act, 2000
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8.12 Your Rights and Responsibilities at Work
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8.13 Continuity of Employment
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8.14 Providing Information to New Service Providers
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8.15 Labour Relations Act
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8.16 Security Guards and the Labour Relations Act
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8.17 The Ontario Labour Relations Board
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8.18 Liquor Licence Act R S O 1990, Chapter L. 19: Role of the AGCO
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8.19 The Liquor Licence Act — Smart Serve
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8.20 Liquor Licence Act — Security Guard Duties and Responsibilities
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8.21 The Big Five (Contraventions of the Liquor Licence Act)
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8.22 Provincial Offences Act R S O 1990
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8.23 Provincial Offences Act – Parts
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8.24 Provincial Offences Act – Tickets
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8.25 Residential Tenancies Act 2006
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8.26 Trespass to Properties Act, R.S.O. 1990, c. T.21
- 8.1 Unit Introduction
- 8.2 Part One: Handling Information and PIPEDA
- 8.3 Privacy Legislation in Canada
- 8.4 The Role of the Privacy Commissioner
- 8.5 Types of Complaints
- 8.6 Schedule 1 of PIPEDA
- 8.7 PIPEDA
- 8.8 Surveillance
- 8.10 Part Two: Additional Legislation
- 8.11 Employment Standards Act, 2000
- 8.12 Your Rights and Responsibilities at Work
- 8.13 Continuity of Employment
- 8.14 Providing Information to New Service Providers
- 8.15 Labour Relations Act
- 8.16 Security Guards and the Labour Relations Act
- 8.17 The Ontario Labour Relations Board
- 8.18 Liquor Licence Act R S O 1990, Chapter L. 19: Role of the AGCO
- 8.19 The Liquor Licence Act — Smart Serve
- 8.20 Liquor Licence Act — Security Guard Duties and Responsibilities
- 8.21 The Big Five (Contraventions of the Liquor Licence Act)
- 8.22 Provincial Offences Act R S O 1990
- 8.23 Provincial Offences Act – Parts
- 8.24 Provincial Offences Act – Tickets
- 8.25 Residential Tenancies Act 2006
- 8.26 Trespass to Properties Act, R.S.O. 1990, c. T.21
9
9. Effective Communication
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9.1 Unit Introduction
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9.2 Communication Skills
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9.3 Body Language: Postures and Gestures
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9.4 Written Communications
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9.5 Active Listening
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9.6 Tactical Communications
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9.7 Principles of Tactical Communication
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9.8 Telephone Usage
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9.9 De-escalation Techniques
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9.10 Interpersonal Skills
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9.11 Conduct and Deportment
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9.12 Human Relations
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9.13 Public Relations
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9.14 Deportment
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9.15 Empathy and Attitude
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9.16 Rapport Building or Relations with Others
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9.17 Interpersonal Relationships
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9.18 Assertiveness and Professionalism
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9.19 Professionalism
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9.20 Adapting to Varying Situations
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9.21 Cultural Sensitivity
- 9.1 Unit Introduction
- 9.2 Communication Skills
- 9.3 Body Language: Postures and Gestures
- 9.4 Written Communications
- 9.5 Active Listening
- 9.6 Tactical Communications
- 9.7 Principles of Tactical Communication
- 9.8 Telephone Usage
- 9.9 De-escalation Techniques
- 9.10 Interpersonal Skills
- 9.11 Conduct and Deportment
- 9.12 Human Relations
- 9.13 Public Relations
- 9.14 Deportment
- 9.15 Empathy and Attitude
- 9.16 Rapport Building or Relations with Others
- 9.17 Interpersonal Relationships
- 9.18 Assertiveness and Professionalism
- 9.19 Professionalism
- 9.20 Adapting to Varying Situations
- 9.21 Cultural Sensitivity
11
11. Use of Force Theory
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11.1 Unit Introduction
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11.2 Arrest: What is it?
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11.3 Authority to Arrest
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11.4 Disturbing the Peace
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11.5 Arrest & Search in the Charter of Rights and Freedoms
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11.6 Search & Seizure
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11.7 Obligation to the Accused: Six Steps to Making a Citizen’s Arrest
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11.8 Three Options to Arrest
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11.9 False Arrest and False Imprisonment
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11.10 Excited Delirium Syndrome
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11.11 Positional Asphyxia
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11.12 Use of Force
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11.13 The Criminal Code of Canada on Use of Force: Section 25
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11.14 Excessive Use of Force
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11.15 Use of Force Continuum
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11.16 De-escalation
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11.17 Seven Tips for Use of Force Reports
- 11.1 Unit Introduction
- 11.2 Arrest: What is it?
- 11.3 Authority to Arrest
- 11.4 Disturbing the Peace
- 11.5 Arrest & Search in the Charter of Rights and Freedoms
- 11.6 Search & Seizure
- 11.7 Obligation to the Accused: Six Steps to Making a Citizen’s Arrest
- 11.8 Three Options to Arrest
- 11.9 False Arrest and False Imprisonment
- 11.10 Excited Delirium Syndrome
- 11.11 Positional Asphyxia
- 11.12 Use of Force
- 11.13 The Criminal Code of Canada on Use of Force: Section 25
- 11.14 Excessive Use of Force
- 11.15 Use of Force Continuum
- 11.16 De-escalation
- 11.17 Seven Tips for Use of Force Reports
QuizzesStatus