Course Content
Modules
Status
2
2. Introduction to the Private Investigation & Private Security Field
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2.1 Introduction to the Private Investigation Industry
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2.2 Who needs a Private Investigator license?
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2.3 The Duties and responsibilities
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2.4 Overview
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2.5 Public and Private Security
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2.6 Private Security
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2.7 The Role of a Security
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2.8 Observe, Deter, Record and Report
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2.9 Deterring and Detecting Crime
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2.10 Qualities of a Security Guard
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2.11 Duties of a Security Guard
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2.12 Deliver Excellent Customer Service
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2.13 Application of the law
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2.14 Roles of a Security Guard
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2.15 Professionalism, Public Relations, and Personal Image
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2.16 Body Language & Mannerisms
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2.17 Personal Hygiene
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2.18 Uniform
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2.19 Guidelines for Proper Conduct and Deportment
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2.20 Guidelines for discipline and integrity
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2.21 Life as a Security Guard
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Unit Quiz: Introduction to the Private Investigation & Private Security Field
- 2.1 Introduction to the Private Investigation Industry
- 2.2 Who needs a Private Investigator license?
- 2.3 The Duties and responsibilities
- 2.4 Overview
- 2.5 Public and Private Security
- 2.6 Private Security
- 2.7 The Role of a Security
- 2.8 Observe, Deter, Record and Report
- 2.9 Deterring and Detecting Crime
- 2.10 Qualities of a Security Guard
- 2.11 Duties of a Security Guard
- 2.12 Deliver Excellent Customer Service
- 2.13 Application of the law
- 2.14 Roles of a Security Guard
- 2.15 Professionalism, Public Relations, and Personal Image
- 2.16 Body Language & Mannerisms
- 2.17 Personal Hygiene
- 2.18 Uniform
- 2.19 Guidelines for Proper Conduct and Deportment
- 2.20 Guidelines for discipline and integrity
- 2.21 Life as a Security Guard
- Unit Quiz: Introduction to the Private Investigation & Private Security Field
3
3. The Private Security & Investigative Services Act, 2005 (PSISA)
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3.1 The Private Security & Investigative Services Act, 2005 (PSISA)
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3.2 Suspicion
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3.3 Negative Thinking
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3.4 Temperament
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3.5 Prejudice / Discrimination
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3.6 Lack of Pride
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3.7 Lack of Flexibility
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3.8 Abuse of Power (or Position)
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3.9 Unable to handle criticism
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3.10 Ambassador of the Industry
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3.11 Security guards
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3.12 Individual Licenses
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3.13 Licensing Requirements (subsection 10(1) of the PSISA)
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3.14 Eligibility to Hold a License – Clean Criminal Record
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3.15 Public Complaints
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3.16 Provincial Legislation
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3.17 The Act Itself
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3.18 Licensees Must
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3.19 Offences
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3.20 Identification of Security Guards
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3.21 General Rules and Standards of Practice
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3.22 Licensee may not act as a collector, etc.
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3.23 Canada’s Multicultural Society
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3.24 Code of conduct
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3.25 Skills Called Upon During Ordinary Duties
- 3.1 The Private Security & Investigative Services Act, 2005 (PSISA)
- 3.2 Suspicion
- 3.3 Negative Thinking
- 3.4 Temperament
- 3.5 Prejudice / Discrimination
- 3.6 Lack of Pride
- 3.7 Lack of Flexibility
- 3.8 Abuse of Power (or Position)
- 3.9 Unable to handle criticism
- 3.10 Ambassador of the Industry
- 3.11 Security guards
- 3.12 Individual Licenses
- 3.13 Licensing Requirements (subsection 10(1) of the PSISA)
- 3.14 Eligibility to Hold a License – Clean Criminal Record
- 3.15 Public Complaints
- 3.16 Provincial Legislation
- 3.17 The Act Itself
- 3.18 Licensees Must
- 3.19 Offences
- 3.20 Identification of Security Guards
- 3.21 General Rules and Standards of Practice
- 3.22 Licensee may not act as a collector, etc.
- 3.23 Canada’s Multicultural Society
- 3.24 Code of conduct
- 3.25 Skills Called Upon During Ordinary Duties
4
4. Provincial & Federal Statutes
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4.1 Provincial & Federal Statutes
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4.2 Component One – Handling Information: PIPEDA / FIPPA / MFIPPA
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4.3 Personal Information Protection and Electronic Documents Act (PIPEDA)
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4.4 Freedom of Information and Protection of Privacy Act (FIPPA)
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4.5 Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
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4.6 Industry Standards Regarding Protection of Privacy
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4.7 Component Two – Ontario Evidence Act and Canada Evidence Act
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4.8 Types of Evidence
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4.9 Circumstantial evidence
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4.10 Hearsay evidence
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4.11 Admissions
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4.12 Documentary (demonstrative/illustrative) evidence
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4.13 Real evidence
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4.14 Trace evidence
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4.15 Opinion evidence
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4.16 Unsworn evidence
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4.17 Admission of evidence into court
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4.18 Component Three – Additional Legislation
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4.19 The Provincial Offences Act
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4.20 The Employment Standards Act
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4.21 The Occupational Health and Safety Act
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4.22 The Occupational Health and Safety Act – Refusal To Work
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4.23 Report of refusal to work
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4.24 Worker to remain in safe place and available for investigation
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4.25 Refusal to work following investigation
- 4.1 Provincial & Federal Statutes
- 4.2 Component One – Handling Information: PIPEDA / FIPPA / MFIPPA
- 4.3 Personal Information Protection and Electronic Documents Act (PIPEDA)
- 4.4 Freedom of Information and Protection of Privacy Act (FIPPA)
- 4.5 Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- 4.6 Industry Standards Regarding Protection of Privacy
- 4.7 Component Two – Ontario Evidence Act and Canada Evidence Act
- 4.8 Types of Evidence
- 4.9 Circumstantial evidence
- 4.10 Hearsay evidence
- 4.11 Admissions
- 4.12 Documentary (demonstrative/illustrative) evidence
- 4.13 Real evidence
- 4.14 Trace evidence
- 4.15 Opinion evidence
- 4.16 Unsworn evidence
- 4.17 Admission of evidence into court
- 4.18 Component Three – Additional Legislation
- 4.19 The Provincial Offences Act
- 4.20 The Employment Standards Act
- 4.21 The Occupational Health and Safety Act
- 4.22 The Occupational Health and Safety Act – Refusal To Work
- 4.23 Report of refusal to work
- 4.24 Worker to remain in safe place and available for investigation
- 4.25 Refusal to work following investigation
5
5. Criminal & Civil Law
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5.1 Criminal & Civil Law
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5.2 Component One: Criminal Code of Canada
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5.3 Arrest without warrant
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5.4 Delivery to peace officer
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5.5 Peace Officer
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5.6 Public Officer
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5.7 Component Two – Criminal Offences
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5.8 Types of offences
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5.9 Protection of Persons Acting Under Authority
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5.10 Authorized or required by law
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5.11 Excessive force
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5.12 Use of force to prevent commission of offence
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5.13 Inspecting for damage and deterioration
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5.14 Private Information
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5.15 Personal privacy
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5.16 Criteria re: Invasion of Privacy
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5.17 Presumed Invasion of Privacy
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5.18 Limitation
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5.19 Component Three – Canadian Criminal Court System
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5.20 How the Courts are Organized
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5.21 Provincial / Territorial Courts
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5.22 Provincial / Territorial Superior Courts
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5.23 Courts of Appeal
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5.24 The Federal Courts
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5.25 Specialized Federal Courts
- 5.1 Criminal & Civil Law
- 5.2 Component One: Criminal Code of Canada
- 5.3 Arrest without warrant
- 5.4 Delivery to peace officer
- 5.5 Peace Officer
- 5.6 Public Officer
- 5.7 Component Two – Criminal Offences
- 5.8 Types of offences
- 5.9 Protection of Persons Acting Under Authority
- 5.10 Authorized or required by law
- 5.11 Excessive force
- 5.12 Use of force to prevent commission of offence
- 5.13 Inspecting for damage and deterioration
- 5.14 Private Information
- 5.15 Personal privacy
- 5.16 Criteria re: Invasion of Privacy
- 5.17 Presumed Invasion of Privacy
- 5.18 Limitation
- 5.19 Component Three – Canadian Criminal Court System
- 5.20 How the Courts are Organized
- 5.21 Provincial / Territorial Courts
- 5.22 Provincial / Territorial Superior Courts
- 5.23 Courts of Appeal
- 5.24 The Federal Courts
- 5.25 Specialized Federal Courts
6
6. Investigative Techniques
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6.26 Evidence Handling Techniques
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6.27 The PI’s Role in the Crime Scene
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6.28 Collecting evidence – six core steps
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6.29 Putting Evidence Together for Proof
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6.30 Using the Scientific Method
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6.31 Chain of Custody
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6.32 Conducting Investigations
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6.33 Undercover Operations
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6.34 Monitoring of email
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6.35 Rules of Civil Procedure and Document Service
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6.36 Types of Investigations
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6.37 Missing Persons
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6.38 Person Not Intentionally Missing
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6.39 Person Intentionally Missing
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6.40 The Distant Skip
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6.41 Divorce, Infidelity, and Child Custody Investigations
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6.42 Infidelity
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6.43 Missing Parent
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6.44 The PI’s Role
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6.45 The Slip and Fall Artist
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6.46 Medical Fraud
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6.47 Corporate Fraud
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6.48 Product Liability and Wrongful Injury
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6.49 Accident Investigation
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6.50 Insurance Investigation
- 6.26 Evidence Handling Techniques
- 6.27 The PI’s Role in the Crime Scene
- 6.28 Collecting evidence – six core steps
- 6.29 Putting Evidence Together for Proof
- 6.30 Using the Scientific Method
- 6.31 Chain of Custody
- 6.32 Conducting Investigations
- 6.33 Undercover Operations
- 6.34 Monitoring of email
- 6.35 Rules of Civil Procedure and Document Service
- 6.36 Types of Investigations
- 6.37 Missing Persons
- 6.38 Person Not Intentionally Missing
- 6.39 Person Intentionally Missing
- 6.40 The Distant Skip
- 6.41 Divorce, Infidelity, and Child Custody Investigations
- 6.42 Infidelity
- 6.43 Missing Parent
- 6.44 The PI’s Role
- 6.45 The Slip and Fall Artist
- 6.46 Medical Fraud
- 6.47 Corporate Fraud
- 6.48 Product Liability and Wrongful Injury
- 6.49 Accident Investigation
- 6.50 Insurance Investigation
7
7. Principles of Ethical Reasoning/Decision-Making
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7.1 Principles of Ethical Reasoning/Decision-Making
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7.2 Component One – Code of Conduct & Duty of Care
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7.3 Licensed business entities
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7.4 Prejudice
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7.5 Human Rights Code
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7.6 Freedom from Discrimination
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7.7 Duty of Care
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7.8 The Neighbour Principle
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7.9 The Anns Test
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7.10 The Three Stage Test
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7.11 Status of the Claimant
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7.12 Rescuers
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7.13 Duty of Care for Omissions
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7.14 Decision-Making
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7.15 Man-made Hazards
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7.16 Crimes against property
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7.17 Sabotage or Espionage
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7.18 Civil disturbances
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7.19 Bomb threats
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7.20 Accidents
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7.21 Natural Hazards
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7.22 Prioritize situations, decisions, & tasks
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7.23 Who should/should not have access to information
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7.24 Can you recognize an ethical dilemma?
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7.25 Stereotyping
- 7.1 Principles of Ethical Reasoning/Decision-Making
- 7.2 Component One – Code of Conduct & Duty of Care
- 7.3 Licensed business entities
- 7.4 Prejudice
- 7.5 Human Rights Code
- 7.6 Freedom from Discrimination
- 7.7 Duty of Care
- 7.8 The Neighbour Principle
- 7.9 The Anns Test
- 7.10 The Three Stage Test
- 7.11 Status of the Claimant
- 7.12 Rescuers
- 7.13 Duty of Care for Omissions
- 7.14 Decision-Making
- 7.15 Man-made Hazards
- 7.16 Crimes against property
- 7.17 Sabotage or Espionage
- 7.18 Civil disturbances
- 7.19 Bomb threats
- 7.20 Accidents
- 7.21 Natural Hazards
- 7.22 Prioritize situations, decisions, & tasks
- 7.23 Who should/should not have access to information
- 7.24 Can you recognize an ethical dilemma?
- 7.25 Stereotyping
8
8. Key Principles of Communication & Interaction
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8.1 Key Principles of Communication & Interaction
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8.2 Component One – Communication Skills
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8.3 Component Three – Interpersonal Skills
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8.4 Communicating
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8.5 Verbal Communication
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8.6 Person to Person:
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8.7 Telephones
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8.8 Radio
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8.9 Communicating Effectively
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8.10 Listening Skills
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8.11 How do I interview witnesses and others?
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8.12 Are there certain types of questions I should use?
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8.13 Writing Skills
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8.14 Witness Statements
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8.15 Component Two – Tactical Communication
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8.16 Tactical Communication
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8.17 Things to keep in mind when dealing with difficult or angry people
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8.18 Effective methods of dealing with disturbed, disruptive or potentially aggressive persons
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8.19 The face as a mask
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8.20 Psyching
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8.21 Body Language & Threat Perception
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8.22 Smooth Talking vs Foul Mouthing
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8.23 Tough Talking
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8.24 Fear vs Panic
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8.25 Stress Control
- 8.1 Key Principles of Communication & Interaction
- 8.2 Component One – Communication Skills
- 8.3 Component Three – Interpersonal Skills
- 8.4 Communicating
- 8.5 Verbal Communication
- 8.6 Person to Person:
- 8.7 Telephones
- 8.8 Radio
- 8.9 Communicating Effectively
- 8.10 Listening Skills
- 8.11 How do I interview witnesses and others?
- 8.12 Are there certain types of questions I should use?
- 8.13 Writing Skills
- 8.14 Witness Statements
- 8.15 Component Two – Tactical Communication
- 8.16 Tactical Communication
- 8.17 Things to keep in mind when dealing with difficult or angry people
- 8.18 Effective methods of dealing with disturbed, disruptive or potentially aggressive persons
- 8.19 The face as a mask
- 8.20 Psyching
- 8.21 Body Language & Threat Perception
- 8.22 Smooth Talking vs Foul Mouthing
- 8.23 Tough Talking
- 8.24 Fear vs Panic
- 8.25 Stress Control
9
9. Self-Management Skills
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9.1 Self-Management Skills
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9.2 Adaptability
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9.3 Thought Oriented Roles
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9.4 People Oriented Roles
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9.5 Understanding the Team Roles Model
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9.6 Creating Balanced Teams
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9.7 Understanding Team Roles to Improve Performance
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9.8 Working in a Leadership Role
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9.9 Working with a Partner or a Team
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9.10 Working Independently
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9.11 Disclosures and Briefings
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9.12 Acting under Stress
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9.13 Understanding Stress: Symptoms, Signs, Causes, and Effects
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9.14 The Body’s Stress Response
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9.15 Stress doesn’t always look stressful
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9.16 Things that influence your stress tolerance level
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9.17 Am I in control of stress or is stress controlling me?
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9.18 Causes of stress
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9.19 Common external causes of stress
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9.20 Common internal causes of stress
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9.21 Effects of chronic stress
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9.22 Many health problems are caused or exacerbated by stress, including
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9.23 Learn how to manage stress
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9.24 Learn how to relax
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9.25 Stress Management: how to reduce, prevent and cope with stress
- 9.1 Self-Management Skills
- 9.2 Adaptability
- 9.3 Thought Oriented Roles
- 9.4 People Oriented Roles
- 9.5 Understanding the Team Roles Model
- 9.6 Creating Balanced Teams
- 9.7 Understanding Team Roles to Improve Performance
- 9.8 Working in a Leadership Role
- 9.9 Working with a Partner or a Team
- 9.10 Working Independently
- 9.11 Disclosures and Briefings
- 9.12 Acting under Stress
- 9.13 Understanding Stress: Symptoms, Signs, Causes, and Effects
- 9.14 The Body’s Stress Response
- 9.15 Stress doesn’t always look stressful
- 9.16 Things that influence your stress tolerance level
- 9.17 Am I in control of stress or is stress controlling me?
- 9.18 Causes of stress
- 9.19 Common external causes of stress
- 9.20 Common internal causes of stress
- 9.21 Effects of chronic stress
- 9.22 Many health problems are caused or exacerbated by stress, including
- 9.23 Learn how to manage stress
- 9.24 Learn how to relax
- 9.25 Stress Management: how to reduce, prevent and cope with stress
10
10. Test preparation tips
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10.1 Test preparation tips
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10.2 General strategies
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10.3 Rest and relaxation
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10.4 Exercise
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10.5 Study Tips
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10.6 Schedule Study Sessions
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10.7 Organize Study Material
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10.8 Choose a Good Study Pace
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10.9 Take Good Notes
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10.10 Review Regularly
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10.11 Reward Yourself
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10.12 Writing the Test
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10.13 During the Test
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10.14 After the Test
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10.15 Summary/Conclusion
- 10.1 Test preparation tips
- 10.2 General strategies
- 10.3 Rest and relaxation
- 10.4 Exercise
- 10.5 Study Tips
- 10.6 Schedule Study Sessions
- 10.7 Organize Study Material
- 10.8 Choose a Good Study Pace
- 10.9 Take Good Notes
- 10.10 Review Regularly
- 10.11 Reward Yourself
- 10.12 Writing the Test
- 10.13 During the Test
- 10.14 After the Test
- 10.15 Summary/Conclusion